Due to the nature of our specialist cleaning process, Kleen-Eco price lists are for guidance only and may vary depending on the condition of the garment, the delicacy of the fabric, whether the garment requires specialist attention. Kleen-Eco will advise of the cost of cleaning the garment prior to undertaking the work and call you to advise if this garment(s) will incur a higher cost due to extra work which may need to be carried out.
a. Unless you have specified a drop & collect service, you are responsible for making suitable arrangements for collection of your garment(s) from our shop. In the event that after collection your garment(s) is damaged or lost after being handed over to yourself or delegated person, we do not accept liability.
b. We will make every endeavour to keep to your allocated collection time agreed, but we reserve the right to change it should your garment take additional time to clean and will tell you if we do so within a reasonable time.
c. Items not collected within 3 months of being left at our shop will be disposed of.
If we are providing you with a drop & collect service, and are unable to deliver to you within the time slot agreed, or have to deliver late, for reasons beyond our control, for example adverse weather conditions, vehicle breakdown, traffic congestion or supplier failure, we cannot accept liability for any inconvenience or loss this causes. We will not charge for goods unless or until we have delivered them to you.
1. It is the customer's responsibility to check their goods within 48 hours from collections or delivery, after such period Kleen-Eco take no responsibility or liability for any damaged or missing goods.
2. In the event the customer cannot provide proof of purchase for the items damaged or missing by means of a receipt or bank statement then it's at Kleen-Eco's discretion on whether reimbursement will be paid based on the following conditions;
a. If the customer has signed a Owners risk - then no payment will be made
b. If the item shows signs of significant wear which could result in a weakness of the material or stitching then no payment will be made
c. If the customer can provide proof of purchase by means of receipt of bank or credit card statement then the following amount to be paid will apply:
|Less than 1 month||100% of value|
|1-2 months||75% of value|
|3-4 months||50% of value|
|5-6 months||25% of value|
|6-12 months||15% of value|
|12 months or more||no payment|
d. In the event Kleen-Eco can find the exact same item at a lower price than the value of the goods then this will be the amount Kleen-Eco will reimburse the customer on subject of a receipt from the customer.
e. Only once an agreement has been reached will any reimbursement be made and a receipt for the purchase of the replacement goods has been provided to Kleen-Eco.
f. No reimbursement will be paid by cash. The customer must provide their bank details and Kleen-Eco will transfer the money within a maximum of 7 days afterwards.
3. In the event the claim value is £250.00 or more and Kleen-Eco has accepted liability then this will be handled through Kleen-Eco insurance company and therefore may take up to 6 weeks before payment can be made to the customer.
4. Any compensation will be for the value of the goods only (The cost of the cleaning or any other cost paid incurred by the customer will not be reimbursed)
Whilst every possible care will be taken when washing and ironing the garments and our highly trained staff will ask relevant questions of our customers when bringing in garments for cleaning; it is the customer's responsibility to highlight specific cleaning or care instructions. Please ensure that you remove any items from the garments which may cause damage (i.e. change from pockets).
The Wet-Care system used by Kleen-Eco is extremely gentle and it is very rare for items to be damaged, but again, Kleen-Eco will appraise the customer at the time of inspecting a garment if we believe there could be any risk of damage. It is the customer's decision to proceed or not at that point.
Payment can be made at the point of leaving your garment(s) with us for cleaning (pre-payment) and a discount will be made available to our customers who choose this option. Otherwise, payment will need to be made in full upon collecting your garment(s).